This study details how the lecturer has attempted to meet the educational needs of first year students who arrived with varied abilities and understandings of chemistry; many lacking A-level chemistry experience. To further assist the students with the module content the lecturer developed an extensive student support system to include compulsory tutorials a dedicated website (PlanetChemistry.com with an online survey to gauge previous experience of chemistry and identify at-risk students) online assessment and a web-based message forum and text messaging communication system with students (STAR programme case study McClean 2006).
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